Troubleshooting networking issues
This article explains how to troubleshoot network problems and which information our support needs to proceed.
less than a minute
In general
Try checking the physical connection. If there is a successful connection the LEDs on both sides of the cable should be blinking.
Instructions
Execute the following commands on the machine, where you have problems with.
Windows
Network configuration
ipconfig /all
And then search for your network adapter, e.g., Ethernet. This will provide you with your current MAC, IP, DNS and Gateway.
Internet access
ping google.de
This tests whether the general connection to the internet (and your DNS)
DNS
nslookup umh.app
This checks whether your DNS is set up correctly.
Linux
Just a little different commands
Network configuration
ip addr
Internet access
ping google.de
DNS
nslookup umh.app
Last modified February 17, 2023: update (#208) (ea731fc)